Job offer

1 Temporary Reception Position (interim due to vacancy) (1st Officer)

The deadline for registration is 30/06/2025 11:59 pm


To provide the first point of contact with the Foundation, guaranteeing professional, efficient and friendly attention.

FCH. CON.1

17/2025

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  • Reception of visitors: welcome, identification and registration of visitors.
  • Management of the switchboard and reception calls: Attend and redirect telephone calls
    with special attention to calls addressed to the management and/or
    sub-directorates.
  • Correspondence Management: Receive, sort, and distribute incoming and outgoing correspondence.
  • Management of meeting room reservations.
  • Key custody and management of the headquarters alarm.
  • Administrative support: Perform administrative support tasks such as document preparation and record keeping.
  • Management of the Electronic Office. The FB has a digital platform that allows citizens and entities to carry out procedures and procedures with the foundation electronically. The functions related to the electronic office are:
    • Assistance to users: To help external users of the Electronic Office in the use of the Electronic Register.
    • Document Verification: Help citizens verify the authenticity of electronic documents using tools available at the headquarters.
    • Incident Resolution: Transfer of incidents to the CAU
  • Any other task entrusted by its coordination or by the Management.
  • Minimum studies: Intermediate vocational training cycle in
    Administration and Management.
  • Experience of at least one year in the management of digital platforms, including user assistance, electronic records management and document verification.
  • Medium level of English, the selected person must be able to answer calls in English to offer the requested information and redirect them to the corresponding person, if applicable.
  • To assess the level of English, an oral test will be carried out.

REQUIRED PROFESSIONAL COMPETENCIES

  • Effective communication: Ability to interact in a clear and professional manner with different actors: entities, suppliers, citizens and internal FB team.
  • Organization: Keep the reception area tidy and manage appointments and documents efficiently.
  • Multitasking: Ability to manage multiple tasks simultaneously, such as taking calls, receiving visitors, and performing administrative tasks
  • Ability to learn new tools: The selected person must
    keep up to date with the foundation’s procedures and new tools
  • Problem-solving: Ability to address and resolve unforeseen problems effectively.
  • Empathy and flexibility: Understand and respond appropriately to the needs of visitors, entities, suppliers, citizens and internal FB team
  • Discretion: Confidential handling of information and documents.

References of previous work in similar tasks may be requested.

  • Customer Service Courses: Specific training in customer service and reception management.
  • Training in data protection and knowledge of digital signature systems will be valued.
  • Basic training in ORP
  • Knowledge of Office Automation: Use of tools such as Microsoft Office
  • Previous ERP Experience
  • Interim contract due to vacancy (retirement) until it is definitively covered with the professional category of 1st Class Officer
  • Fixed hours: from 7.30 to 15.00
  • Workplace: Headquarters of the Biodiversity Foundation in Madrid (c/ Peñuelas 10)
  • Gross Annual Salary: €23,020.42 (includes availability supplement)
  • Job location: Fundación Biodiversidad headquarters in Madrid.
  • Expected Join Date: August 1, 2025